Refund policy

By Placing an order with us, you agree to the below policy:

We have a 30-day return policy for NON-CUSTOMIZED items. If your item is custom to you, it is not eligible for a return, however we will work with you on fixing your order if you are unhappy with it. Please reach out to sales@deathbystickers.com

Orders Not Yet Shipped
For any order that has not yet shipped but has already begun production, we reserve the right to deny cancellation and complete the order if your order is already in process - which means we have begun printing your order. If you still wish to cancel your order after printing has begun, there may be a fee associated with the material already used to produce your item. 

Differences in Color, or Printing from Original Artwork
Please view the 'Artwork, Authorization & Ownership' page to see details in the best way to submit your artwork. We will do our ABSOLUTE BEST to color match your product to what we see on the screen - however sometimes it's extremely difficult. Artwork created in the RGB Color profile can have differences in the way it prints onto Commercial Printing Equipment. Please ensure your artwork is designed for printing, and we will do our best to print it. If you're ultimately unhappy with what you receive, we will do our absolute best to make it right - but to help us not get to this point, please ensure your artwork is created in the correct color profile to ensure the colors you see on your screen are the way they print. 

Damages and Shipping Issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In most cases we will ask that you discard any unusable items, and we will ship out a new order in its place.
Delivery dates are not guaranteed and therefore not a valid reason for return or cancellation.

Exchanges
Because our items are customized according to your specs, its super important you approve all proofs during the design process. This ensures no issues arise with the products you receive, as they should be exactly what you expect. If something happens where you didn't get what you were expecting, reach out to us, and we will work out how we can make you happy. 

Refunds
If approved for a refund, we will notify you once we’ve received and inspected your return, and let you know if the refund is accepted or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.